Terms of Service

Definitions and Interpretation

In these Terms of Service, unless the context requires otherwise: “Company”, “we”, “us” or “our” means “RUNINDIA NETWORKS PVT. LTD.”, a company incorporated under The Companies Act, 2013, having its registered office at A-403, Tricity Grand CHS, Sector 30, Plot No. 33/34, Kharghar – 410210, Maharashtra, India.

“Platform” means, collectively, the website `www.runindia.in`, the Company’s mobile applications, application programming interfaces, and all associated pages, features and services through which the Company enables the listing, promotion and sale of tickets and registrations for Events.

“Event” means any sports, fitness or endurance event listed on the Platform, including marathons, runs, races, cycling and biking events, triathlons, treks, and similar activities, such examples being illustrative and not exhaustive. “Event Organiser” or “Organiser” means any organiser, promoter, club, federation, company or other person who lists, promotes or sells tickets or registrations for an Event through the Platform.

“Ticket” means any ticket, registration, entry, pass or similar right of admission to or participation in an Event, purchased or obtained through the Platform. “User”, “you” or “your” means any person who accesses or uses the Platform, including registered users, ticket purchasers, Event participants and visitors.

“Content” means all text, graphics, images, audio, video, software, data, listings, and other material made available on or through the Platform. “Applicable Law” means all laws, rules, regulations, notifications, guidelines and orders applicable in India, as amended from time to time.

In interpretation: the singular includes the plural and vice versa; a reference to a gender includes all genders; the words “include”, “including” and “such as” are without limitation; headings are for convenience only and do not affect interpretation; and references to “writing” include electronic communications.

Acceptance of Terms and Eligibility

These Terms of Service, together with the Privacy Policy and any additional or event-specific terms referenced herein, collectively, the “Terms”, constitute a legally binding agreement between you and the Company governing your access to and use of the Platform. These Terms are an electronic record under the Information Technology Act, 2000 and do not require any physical or digital signature.

By accessing, browsing, registering on or otherwise using the Platform, or by purchasing a Ticket or registering for an Event, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.

You represent and warrant that you are at least 18 years of age and competent to enter into a binding contract under the Indian Contract Act, 1872, and that you are not a person barred from using the Platform or availing the services under Applicable Law. Where you use the Platform on behalf of an organisation, you represent that you are authorised to bind that organisation, in which case “you” refers to that organisation.

Where you register a minor for an Event, or otherwise act for a minor, you do so as the minor’s parent or lawful guardian, you accept these Terms on the minor’s behalf, and you are solely responsible for the minor’s participation and conduct.

Nature of the Platform and the Company’s Role

The Platform is an online marketplace that enables Event Organisers to list and sell Tickets, and enables Users to discover Events and purchase Tickets. The Company is an “intermediary” within the meaning of the Information Technology Act, 2000 and a “marketplace e-commerce entity” within the meaning of the Consumer Protection (E-Commerce) Rules, 2020. The Company merely provides a technology platform that facilitates transactions between Users and Event Organisers.

The Company is not the organiser, owner, host or seller of any Event. Each Event is organised, owned, hosted and conducted solely by the relevant Event Organiser. The contract for the purchase of a Ticket and for participation in an Event is entered into directly between the User and the relevant Event Organiser. The Company is not a party to that contract and acts only as a facilitator and, in respect of payments, as a collecting agent of the Event Organiser.

The Company does not control, and is not responsible for, the planning, organisation, conduct, quality, safety, timing, route, venue, postponement, rescheduling, cancellation or any other aspect of any Event, nor for any goods, services, prizes, certificates, timing, medals, refreshments or merchandise provided or promised by an Event Organiser. All such matters are the sole responsibility of the relevant Event Organiser.

Information about Events on the Platform, including descriptions, dates, routes, categories, prices and availability, is provided by Event Organisers. While the Company endeavours to display such information accurately, the Company does not warrant its accuracy or completeness, and the Event Organiser is responsible for the information it provides.

The Company observes due diligence as required of an intermediary under Applicable Law in order to be eligible for the protection available under Section 79 of the Information Technology Act, 2000. Nothing in these Terms shall be construed to make the Company liable as a publisher or originator of third-party Content or Events.

Account Registration and Security

Certain services, including purchasing Tickets, registering for Events, posting reviews and availing offers, require you to register and create an account. You agree to provide accurate, current and complete information during registration and to keep it updated. Each account is for a single individual or organisation, and accounts may not be shared.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify the Company immediately of any unauthorised use of your account or any other breach of security. The Company will not be liable for any loss arising from unauthorised use of your account, and you may be held liable for losses caused to the Company or others due to such use.

The Company may, where it reasonably believes that an account or credentials are being used or misused in breach of these Terms or Applicable Law, suspend, restrict or terminate access without prior notice, and may decline to provide services to any person at its discretion, subject to Applicable Law.

Listing of Events by Organisers

Event Organisers are independent third parties who use the Platform to list and sell Tickets, subject to these Terms and any separate organiser agreement, listing policy or onboarding terms the Company may require. Event Organisers are “sellers” for the purposes of the Consumer Protection (E-Commerce) Rules, 2020 and are responsible for compliance with all Applicable Law relating to their Events.

Each Event Organiser represents, warrants and undertakes that it shall:

• have full right, title, authority and all licences, permits, registrations, approvals and insurance necessary to organise and conduct the Event and to sell Tickets, including municipal, police, traffic and venue permissions;
• provide accurate, complete and non-misleading information about the Event, the Tickets, total price with breakup, applicable taxes, and the terms of participation, cancellation, refund and rescheduling;
• conduct the Event safely and in compliance with Applicable Law, including provision of adequate medical, safety, security and emergency arrangements for participants;
• honour all validly issued Tickets and fulfil all commitments made to Users in respect of the Event;
• not engage in any unfair trade practice, price manipulation or discrimination among Users of the same class; and
• indemnify and hold the Company harmless in respect of the Event and any breach of these representations, as further provided in Section 17.

The Company reserves the right, but is not obliged, to review, approve, reject, suspend or remove any Event listing, and to require Organisers to provide verification, without thereby assuming responsibility for the Event.

Tickets, Booking and Purchase

To purchase a Ticket, you must select the Event and Ticket category, provide the information requested, which may include participant details required by the Organiser, such as name, age, gender, emergency contact and self-declared fitness information, and complete payment. A booking is confirmed only upon successful receipt of payment and generation of a confirmation by the Platform.

Tickets are issued subject to availability and to the terms and conditions of the relevant Event Organiser. Tickets are personal to the named purchaser or participant, are valid only for the Event and category for which they are issued, and may not be transferred, resold, or used for any commercial purpose except as expressly permitted by the Organiser and the Company.

You are responsible for verifying all details of your booking before completing the transaction. Once confirmed, bookings cannot be modified or cancelled except as permitted under the Organiser’s policy and this Terms page. The Company is not responsible for any error in a booking arising from inaccurate information provided by you.

The Company may impose limits on the number of Tickets that may be purchased per User, per account or per transaction, and may cancel bookings that appear, in the Company’s reasonable assessment, to be made in breach of these Terms, including through automated means, multiple accounts or for resale.

Fees, Pricing, Taxes and Payment

Ticket prices are set by the relevant Event Organiser. In addition to the Ticket price, the Company may charge a convenience fee, booking fee, platform fee or similar charge for the services it provides. All applicable fees, charges and taxes, including Goods and Services Tax, will be displayed on a clear and itemised basis before you complete a transaction.

You agree to pay all charges incurred in connection with your transaction at the prices in effect when the charges are incurred, together with all applicable taxes. You are responsible for any taxes applicable to your purchase other than taxes on the Company’s net income.

Payments are processed through third-party payment service providers. Your use of such payment services is subject to the providers’ terms. The Company does not store full card numbers, CVV or banking credentials, except to the limited extent permitted under Applicable Law. The Company is not responsible for any act, omission, error or delay of a payment service provider, bank or card network.

The Company collects the Ticket price as a collecting agent of the Event Organiser and remits it to the Organiser in accordance with their arrangement, net of Service Fees and applicable deductions. Service Fees are charged for the Company’s own services and, unless expressly stated otherwise, are non-refundable even where a Ticket price is refunded.

If an Event, Ticket or service is listed at an incorrect price or with incorrect information due to a typographical or technical error or an error in information received from an Event Organiser, the Company reserves the right to refuse or cancel any order placed for the item listed at the incorrect price, whether or not the order has been confirmed and payment charged. Where payment has been charged and the order is cancelled on this ground, the Company will arrange a refund of the amount charged to the original payment method.

Cancellation, Refund, Rescheduling and Postponement

Cancellations, refunds, rescheduling and postponement of Events and Tickets are governed by the policy of the relevant Event Organiser, as displayed on the Event listing or otherwise communicated at the time of purchase, the “Organiser Policy”. You should review the Organiser Policy carefully before purchasing, as Tickets are generally non-refundable and non-transferable except as provided in that policy.

Where an Event is cancelled, postponed or materially altered by the Event Organiser, any refund of the Ticket price is the responsibility of the Event Organiser and is subject to the Organiser Policy and to the Organiser making the relevant funds available. The Company will facilitate eligible refunds to the extent it has received and is able to remit the corresponding funds, but does not itself guarantee or underwrite refunds for matters within the Organiser’s responsibility.

Service Fees and other charges for the Company’s services are non-refundable, except where required under Applicable Law or where the Company is unable to provide the booking service for which the fee was charged. The Company will not levy any cancellation charge on a consumer unless an equivalent charge is also borne by the Company in the case of a unilateral cancellation by the Company, consistent with the Consumer Protection (E-Commerce) Rules, 2020.

Eligible refunds, where due, will be processed to the original payment method within the timelines prescribed under Applicable Law or as otherwise communicated, subject to the time taken by payment service providers, banks and the Event Organiser. The Company is not liable for delays attributable to such third parties.

Participation in Events, Assumption of Risk and Release

This Section is important. Please read it carefully. It limits the Company’s responsibility for your participation in physical Events.

You acknowledge that Events such as marathons, runs, races, cycling and biking events and similar physical and endurance activities involve inherent and significant risks, including the risk of physical exertion, accident, injury, illness, disability, death, and loss of or damage to property, whether caused by the conduct of the User, other participants, Event Organisers, volunteers, third parties, weather, road, traffic, terrain or other conditions, or otherwise.

By registering for or participating in any Event, you voluntarily assume all such risks. You represent that you are medically fit and adequately trained to participate, that you have obtained any medical advice you consider necessary, and that you will comply with all rules, instructions and safety requirements of the Event Organiser. You are solely responsible for assessing your own fitness and ability to participate.

Responsibility for the safety and conduct of an Event, including medical support, security, route safety, insurance and emergency response, rests solely with the Event Organiser. The Company does not provide, supervise or guarantee any such arrangements.

To the maximum extent permitted under Applicable Law, you release and discharge the Company and its affiliates, directors, officers, employees and agents from any and all claims, demands, liabilities, costs and damages of any nature arising out of or relating to your registration for, participation in, or attendance at any Event, including any personal injury, death, illness, or loss of or damage to property. Any such claim must be pursued against the relevant Event Organiser and not against the Company. This release does not apply to liability that cannot be excluded under Applicable Law.

User Conduct and Prohibited Activities

As a condition of using the Platform, you agree that you will not, and will not permit any other person to:

• use the Platform for any unlawful, fraudulent or prohibited purpose, or in breach of these Terms or any Applicable Law;
• purchase Tickets in excess of permitted limits, use multiple accounts, false identities or multiple IP or email addresses to circumvent limits, or purchase Tickets for the purpose of unauthorised resale, scalping or commercial exploitation;
• use any robot, spider, scraper, bot, crawler or other automated means to access, copy, monitor or extract data from the Platform, or create any database by systematically downloading Content;
• resell, reproduce, modify, distribute, publicly display, frame, deep-link, or create derivative works from any part of the Platform or its Content, or use any meta tags or hidden text using the Company’s marks, except with the Company’s prior written consent;
• attempt to gain unauthorised access to, interfere with, damage, disable, overburden or impair the Platform, its servers or networks, or any other User’s use, or introduce any virus, malware or harmful code;
• impersonate any person or entity, misrepresent your affiliation, or use a false email address or identity;
• infringe the intellectual property, privacy, publicity or other rights of the Company or any third party; or
• host, display, upload, publish, transmit or share any Content that is prohibited under the next section.

The Company may investigate and take appropriate action against any suspected breach, including removing Content, suspending or terminating accounts, cancelling bookings, and reporting to and cooperating with law-enforcement authorities.

Prohibited Content and Intermediary Compliance

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you shall not host, display, upload, modify, publish, transmit, store, update or share any information that:

• belongs to another person and to which you do not have any right;
• is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, or otherwise inconsistent with or contrary to Applicable Law;
• is harmful to a child;
• infringes any patent, trademark, copyright or other proprietary right;
• violates any law for the time being in force;
• deceives or misleads the addressee about the origin of the message, or knowingly and intentionally communicates misinformation or information that is patently false or untrue;
• impersonates another person;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, public order, or prevents investigation of an offence, or is insulting to any foreign State; or
• contains any software virus or any other code, file or program designed to interrupt, destroy or limit the functionality of any computer resource.

Upon receipt of actual knowledge, a court order, a notification by the appropriate Government or its agency, or a valid user complaint, the Company may remove or disable access to any such information in accordance with Applicable Law, and may retain the information and associated records for the prescribed period. The Company may also disclose information to law-enforcement and governmental authorities as required under Applicable Law.

User Content, Reviews and Submissions

You may be able to post reviews, comments, ratings, feedback, photographs and other materials on the Platform, “User Content”. You retain ownership of your User Content. By posting User Content, you grant the Company a non-exclusive, worldwide, royalty-free, sub-licensable and transferable licence to host, store, use, reproduce, adapt, publish, display, distribute and otherwise exploit such User Content in connection with operating, promoting and improving the Platform, for the duration permitted under Applicable Law.

You represent and warrant that you own or have the necessary rights to your User Content, that it is accurate and not misleading, and that its use by the Company will not infringe or violate the rights of any third party or any Applicable Law. You shall not post fake, paid or misleading reviews, or misrepresent yourself as a consumer.

The Company may, but is not obliged to, monitor, review, edit, refuse to post or remove any User Content at its discretion, without notice, and is not responsible for User Content posted by Users.

Intellectual Property Rights

The Platform and all Content provided by the Company, including the design, layout, text, graphics, logos, trademarks, service marks, software, databases and compilations, are owned by or licensed to the Company and are protected by intellectual property laws. “RunIndia”, “runINDIA” and associated names, logos and marks are trademarks of the Company.

The Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and make personal, non-commercial use of the Platform in accordance with these Terms. No other right or licence is granted. You shall not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, or commercially exploit any Content without the Company’s prior written consent. All rights not expressly granted are reserved.

Third-Party Links, Content and Advertising

The Platform may contain links to, or content, advertisements and promotions from, third parties, including Event Organisers, advertisers, sponsors and payment providers. Such links and content are provided for convenience and information only and do not constitute the Company’s endorsement. The Company has no control over, and accepts no responsibility for, the content, products, services, accuracy, availability or practices of any third party.

Responsibility for ensuring that advertising or promotional material complies with Applicable Law rests with the party providing it. Your correspondence, dealings or participation in promotions with third parties, including any payment, delivery, terms, warranties or representations, are solely between you and the third party, and the Company is not responsible or liable for any resulting loss or damage. The Company may omit, suspend, reposition or remove any advertising material at its discretion.

Disclaimers and As-Is Basis

The Platform, the Content, and all products and services obtained through the Platform are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. To the maximum extent permitted under Applicable Law, the Company disclaims all warranties, express or implied, including warranties of title, non-infringement, merchantability, fitness for a particular purpose, and accuracy, and any warranties arising from course of dealing or usage of trade.

The Company does not warrant that the Platform will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Platform or its servers are free of viruses or other harmful components. You assume all responsibility and risk for your use of the Platform and your reliance on it. No advice or information, whether oral or written, obtained from the Company shall create any warranty not expressly stated in these Terms.

Without limiting the foregoing, the Company does not warrant, endorse or assume responsibility for any Event, or for any product, service or representation of any Event Organiser or other third party, and is not a party to and does not monitor transactions between you and Event Organisers or other third parties.

Limitation of Liability

To the maximum extent permitted under Applicable Law, neither the Company nor its affiliates, directors, officers, employees, agents, licensors, suppliers, sponsors or representatives shall be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, data or opportunity, whether based in contract, tort including negligence, strict liability or otherwise, arising out of or relating to the Platform, the Content, any Event, any Ticket, or these Terms, even if advised of the possibility of such damages.

Without limiting the generality of the foregoing, the Company shall have no liability for the acts, omissions, conduct, cancellation, postponement, alteration, quality or safety of any Event, any personal injury, illness, death or property damage arising from participation in or attendance at an Event, any unauthorised access to or use of servers or personal or financial information, any interruption or cessation of the Platform, any virus or harmful code transmitted by a third party, any error or inaccuracy in Content, or any lost, stolen, damaged or counterfeit Ticket, or the failure of an Event Organiser or venue to honour a Ticket.

To the maximum extent permitted under Applicable Law, the total aggregate liability of the Company arising out of or relating to the Platform or these Terms, for all claims in the aggregate, whether in contract, tort or otherwise, shall not exceed the total amount of Service Fees actually received and retained by the Company from you in respect of the transaction giving rise to the claim. Your sole and exclusive remedy for dissatisfaction with the Platform is to stop using it.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Applicable Law, including liability for fraud or for matters for which liability cannot lawfully be excluded.

Indemnification

You agree to indemnify, defend and hold harmless the Company and its affiliates, directors, officers, employees and agents from and against any and all claims, demands, losses, liabilities, damages, costs and expenses, including reasonable legal fees and interest, arising out of or relating to your access to or use of the Platform, your breach of these Terms or any Applicable Law, your violation of any third-party right, your User Content, your participation in or attendance at any Event, or any misrepresentation made by you. This obligation survives termination of these Terms.

Suspension and Termination

The Company may, in addition to any other remedies available at law or in equity, and at its discretion, suspend, restrict, revoke or terminate your access to the Platform, or any part of it, with or without notice, where it reasonably believes that you have breached these Terms or Applicable Law, or where required to protect the Platform, other Users, Event Organisers or third parties.

Upon termination, you must immediately cease all access to and use of the Platform, and the Company may revoke your account credentials and access. Termination does not affect any rights or obligations, including payment obligations, accrued before termination, nor any provisions which by their nature are intended to survive.

Force Majeure

The Company shall not be liable for, nor be considered in breach of these Terms on account of, any delay or failure to perform arising from causes beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, fire, flood, extreme weather, war, terrorism, civil unrest, strikes, governmental action or orders, failure of telecommunications or internet infrastructure, power failures, cyber-attacks, or the acts or omissions of third parties, including Event Organisers and payment providers. Where a force majeure event affects an Event, the consequences for Tickets and refunds shall be governed by the Organiser Policy and Applicable Law.

Grievance Redressal and Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, the Company has appointed a Grievance Officer to receive and address complaints regarding the Platform, Content, transactions and these Terms.

You may submit a complaint to the Grievance Officer using the details below or through any grievance facility provided on the Platform. The Grievance Officer will acknowledge a complaint within the timelines prescribed under Applicable Law, within 24 hours for complaints under the IT Rules and within 48 hours for consumer complaints, and will endeavour to dispose of it within the prescribed period, ordinarily within 15 days under the IT Rules and within one month for consumer complaints.

Grievance Officer details:

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles. Subject to the arbitration provision below, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, without prejudice to the rights available to consumers under Applicable Law.

Any dispute, controversy or claim arising out of or relating to these Terms, including its existence, validity, interpretation, performance, breach or termination, that is not resolved through the grievance mechanism, shall, to the extent permitted under Applicable Law, be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed in accordance with that Act, the seat and venue of arbitration shall be Mumbai, Maharashtra, and the language shall be English. Nothing in this clause prevents the Company from seeking interim or injunctive relief from a court of competent jurisdiction.

Modifications to the Terms and the Platform

The Company may amend these Terms at any time by posting the revised Terms on the Platform with an updated date. Where required under Applicable Law, the Company will provide additional notice. Your continued use of the Platform after the revised Terms take effect constitutes acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Platform.

The Company may, at its discretion and without liability, modify, suspend, withdraw or discontinue the Platform or any feature, Content, product or service, in whole or in part, at any time, with or without notice. Event Organisers and other service providers may impose additional terms governing particular features or Events; in the event of a conflict between these Terms and such additional terms in respect of the relevant feature or Event, the additional terms shall prevail to the extent of the conflict and to the extent permitted under Applicable Law.

Notices

All notices to the Company must be in writing in English and sent to the registered office address above, marked for the attention of the Grievance Officer, or to the email address specified in the contact section below. Notices to you may be given by email or other electronic communication to the address associated with your account, by posting on the Platform, or by other reasonable means. A notice is deemed served 48 hours after it is sent or, where posted on the Platform, upon posting, unless the sender becomes aware that the electronic address is invalid.

General Provisions

Relationship: Nothing in these Terms creates any partnership, joint venture, agency, franchise or employment relationship between you and the Company, and neither party has authority to bind the other.

Entire agreement: These Terms, together with the Privacy Policy, Purchase Policy, and any additional terms referenced herein, constitute the entire agreement between you and the Company regarding the Platform and supersede all prior understandings.

Severability: If any provision is held invalid or unenforceable, that provision shall be limited or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Waiver: No failure or delay by the Company in exercising any right shall operate as a waiver, and no single or partial exercise shall preclude any further exercise of that or any other right.

Assignment: You may not assign or transfer your rights or obligations under these Terms without the Company’s prior written consent. The Company may assign or transfer its rights and obligations, including in connection with a merger, acquisition or sale of assets.

Survival: Provisions which by their nature are intended to survive termination shall so survive.

Electronic record: These Terms are published in accordance with the Information Technology Act, 2000 and the rules thereunder, and constitute an electronic record that does not require any physical or digital signature.

Contact Us

For any questions about these Terms or the Platform, you may contact us at: